It's generally easier, so definitely apologize if it caused a problem with your schedule. It looks like your tip was bent, so glad you were able to fix that.Īs far as UPS, we always request the customer call UPS to schedule a time to pick it up if they are not available for signature, so you can work out a time with UPS directly. It's best for the customer to mention something at the time of pickup. We do ship everything fully insured, so if the exhaust was damaged we could file a claim. We have passed this info on to J2 to inform them of the problem you had with the packaging. Sometimes manufacturers package their exhaust systems in boxes that aren't of the best quality, and UPS or FedEx can sometimes tear them up. With customer service as below I have edited my overall rating. They were the cheapest on that exhaust but i would have gladly paid a few bucks more for better shippingĮDIT: After getting a response (see below) it goes to show the dedication that Redline 360 has to the buyer. Luckily i was able to fix the most prominent issue, the big crease in the tip, and everything turned out pretty well. In my opinion this was due to poor packing as there was no peanuts or packing material, just 2 round pieces of what looked like foam. It was partially open, there were pieces missing (hardware), and there were a few odd dents in the pipes, and one of the tips had a very big crease in it. This box was picked up in horrendous condition. While it's not 100% their fault it would've been nice to have a helping hand. This lead to constant frustration as I was in and out of meetings and then flying. The response that came back was pretty much that I needed to. ![]() An email was sent asking Redline 360 to contact UPS and either ship it to a location within 3 miles or have UPS hold on to it as i was out of town. Yes it was quick, yes there's insuranceīut, at least this order, was shipped with an signature AND ID requirement, which threw me for a loop. Also, they are very quick to get it out the door which was nice as a lot of time's there's delays in getting things shipped. ![]() Overall a reasonably good sales rep and relatively knowledgeable on the products they are selling. I worked with Alex who did a relatively good job of answering questions. Part Delivered on 7/23, 7/24, picked up on 7/25.
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